Privacy Policy

Your Privacy:
We take the privacy rights of our clients very seriously and seek to ensure the highest standards of compliance with UK Data Protection Laws and Regulations. You expressly consent to the use of Your Data in accordance with this Privacy Policy. Please read all sections carefully.

We know that your privacy is very important to you. We make it our business for it to be as important to us. We aim to be as clear as possible about how and why we use information that we collect about you and this privacy policy explains how we collect, use and protect your information. If your questions are not fully answered by the information below, please contact us. We are always happy to help.

Please be assured your personal information will not be shared with any third parties other than authorities and the police in the event of any investigation.

Email addresses or other information will only be shared with operatives working on your project unless otherwise requested from yourself.

Types of Information that maybe collected:

Your use of our websites (Refer to the “Cookies” Section Below).

To keep your information secure. To minimise the risk of unauthorised access to your information, we use some of your information to authenticate you when using the website.

To prevent fraudulent or abusive use of this website we do store the date and time of your visit and what IP Address you were accessing the site from along with the browser you were using.

All information you exchange with this website is accessible by its administrators and will only be used to prevent abuse, fraud and confidentiality or safety. This information will only be accessed with respect to specific reports of such activity.

To monitor, develop and improve the Site, Services and Your experience.

To process and deal with any complaints or enquiries made by or about you.

To investigate any suspected breach of the Terms of Use or made by or otherwise relating to You and to monitor compliance including by way of using keyword triggers to investigate usage that may be inappropriate.

To deal with investigations by the police regulatory bodies.

Information we may collect from you

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our sdmjoinery.com (our site) or by corresponding with us by phone, e-mail, post or in person. This includes information you provide when phone, e-mail, post or in person. This includes information you provide when phone, e-mail, post or in person. This includes information you provide when you request a consultation, attend a consultation and complete a survey. The information you give us may include your name, mail address, e-mail address and phone number.
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
information we receive from other sources.

How we use this data.

We use information held about you in the following ways:

Information you give to us.

We will use this information:

to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
to provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about;
to provide you, or permitted selected third parties, including our painters, plumbers with relevant information with respect to a work order.
to notify you about changes to our services;
to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you.

We will use this information:

to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
as part of our efforts to keep our site safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Your rights

Under GDPR, you are entitled to access your Personal Data (this is known as a “right to access”). If you wish to make a request, please do so in writing addressed to our Data Protection Officer.

A right to access your Personal Data means that you are entitled to a copy of the data we hold on you - such as your name, address, contact details, date of birth, etc.- but it does not mean you are entitled to the documents that contain this data.

Under certain circumstances, in addition to your right to access, you have these rights:

The right to be informed: which is fulfilled by our making this Policy available and our transparent explanation as to how we use your Personal Data;
The right to rectification: you are entitled to have Personal Data rectified if it is inaccurate or incomplete;
The right to erasure / ‘right to be forgotten’: you have the right to request the deletion or removal of your Personal Data where there is no compelling reason for its continued processing. This right only applies in these circumstances:

where the Personal Data is no longer necessary as regards the purpose for which it was originally collected;
where consent is relied upon as the lawful basis for holding your data, and you withdraw your consent;
where you object to the processing, and there is no overriding legitimate interest for continuing the processing;
that the personals data was unlawfully processed;
where you object to the processing for direct marketing purposes.

The right to object: you have the right to object to processing based on legitimate interests, and direct marketing. This right only applies in these circumstances:

an objection to stop processing personal data for direct marketing purposes is absolute; there are no exemptions or grounds to refuse and we must stop processing for such purposes;
where you have an objection based on grounds relating to your particular situation;

We must stop processing your Personal Data unless:

we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms; or
the processing is for the establishment, exercise or defence of legal claims.

The right to restrict processing: you have the right to request the restriction or suppression of your Personal Data. When processing is restricted, we can store the data but not use it. This right only applies in these circumstances:

where you contest the accuracy of the Personal Data, we should restrict the processing until we have verified the accuracy of that data;
where you object to data processing which was necessary for the performance of a public interest or purpose of legitimate interests, and we are considering whether our legitimate grounds override your right;
where the processing is unlawful and you request restriction;
if we no longer need the data, but you require it to establish, exercise or defend a legal claim.

When contacting us please ensure that you provide relevant information to allow us to identify you and state the right or rights that you wish to exercise. We may need to contact you to request further information to verify your identity. We will respond to you within one month of receipt of a valid request.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Cookies:
Cookies are small pieces of information stored by Your browser on Your computer’s hard drive. Cookies Do NOT contain any personal information and are only used to allow Us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited, to determine the most popular areas of the Site and generally in order to monitor usage of the Site. Most web browsers automatically accept cookies, and a requirement of membership is being able to do so. We do not control the use of cookies by third parties. If You wish to disable cookies then You can do so by readjusting Your browser settings although please note that by disabling cookies You may not be able to register with or use all features of the Site.

For more information about Cookies, please visit the Information Commissioner’s Office Website